24 HR SERVICE & 3 DAY SERVICE - YOU MUST CALL FIRST TO RESERVE SPACE
U.S. Passport Service guarantees that we will submit your passport for processing on the same day that we receive your application materials, with the exception of the following conditions: We must receive your passport application materials no later than 8:30am CST on the same day we intend to submit. Your application materials must be in good order and you should have included all materials specified in our instructions and the instructions listed on the government passport application. In the case of new, child, lost, damaged or replacement passports, you must have visited your local Passport Acceptance Agent to have your personal materials sealed in a security envelope. This is a Federal Regulation. If you have not followed this step, U.S. Passport Service guarantees that we will return your materials (at your cost) the same day we receive them. With very few exceptions, we intend to receive your passport 24 business hours after submission and ship it to you that day. We cannot be held responsible for Acts of God, inclement weather, delays caused by your shipping carrier (FEDEX, UPS, DHL, USPS EXPRESS), delays caused by application decisions and/or application security holds by the Passport Agency, police/fire action causing slow-down or shutdown of any postal facility, shipping facility or Passport Agency, and finally we cannot be held responsible for emergency capacity restrictions imposed on us by Passport Agency or by the U.S. Department of State. We guarantee that we will inform you of any adverse conditions out of our/your control.
3 BUSINESS DAY PROCESSING:
U.S. Passport Service guarantees that your passport will be completed by the 3rd business day from the day we receive your passport application materials. We must receive your materials by 830am CST in order for the 3 business day clock to "start ticking".
6 BUSINESS DAY PROCESSING:
U.S. Passport Service guarantees that your passport will be completed by the 6th business day from the day we receive your passport application materials. We must receive your materials by 1030am CST in order for the 6 business day clock to "start ticking".
CODE OF CONDUCT:
You can expect professional, courteous service at all points during the passport application process. U.S. Passport Service will make every effort to get your passport to you within the allotted timeframe you specify. If you application is suspended for any reason by the Passport Agency, you will be notified as soon as humanly possible in order for you to get those clearance materials to U.S. Passport Service. This prompt action on your part allows us to clear the suspense and ship your passport to you. You can expect a straight-forward answer to any of your questions. If we don't know the answer, we will make every effort to learn the correct answer and convey this information to you ASAP. If you have any questions give us a call and leave a voicemail, we will return your call promptly.
PRIVACY POLICY:
Your personal documents will be secured throughout the entire passport application process. The only documents that our company retains are the order form and the letter of authorization. These documents will be retained for three months after we ship your completed passport back to you. After a period of three months the order form and letter of authorization will be shredded. We have never and will never sell any of your personal information to a third party. If you have any other questions or concerns regarding our privacy policy please contact us for more information.
OTHER POINTS OF INTEREST:
Please Note: If you.....
Owe Child Support (in arrears)
Are wanted for arrest
Are currently serving probation
Are under order to appear in court (subpoena)
Are wanted for extradition
Your passport application will be denied and any monies you have paid to have your passport application expedited will be forfeited.
